OKG Terms and Conditions

PLEASE READ THE FOLLOWING INFORMATION in order to understand our terms and conditions, as well as the order and shipping process.

Your confirmation email is sent upon submission of your order.   If you do not see your order in your inbox, make sure to check your spam. If you do not agree to the terms and conditions, please do not continue to use our service.

Your orders are also accessible under your ‘My Account’ section while in processing.

******Please Allow 2-3 BUSINESS Days for Processing & Shipping*******

NOTE: CUTOFF TIME IS 2PM PST EACH DAY. YOUR ORDER WILL BE PACKED AND SHIPPED THAT DAY IF YOUR ORDER ***AND PAYMENT*** IS RECEIVED BY 2PM.

(This includes confirming availability on product, accepting EMT deposits, packaging and shipping. ) If we do not receive your EMT then your order will not be processed.

**IMPORTANT**

IN ORDER TO RECEIVE ANY CHANCE OF REFUND ON CLAIMS OF MISSING PRODUCT YOU MUST VIDEO YOURSELF OPENING THE PACKAGE AND EMAIL US ALONG WITH YOUR ORDER NUMBER

ALL SALES ARE FINAL AND THE ONLY REPLACEMENTS WILL BE ON ORDERS THAT ARE BY CHANCE SHORT AND RECORDED AT THE TIME OF OPENING THE PACKAGE…… WE ARE NOT RESPONSIBLE FOR CANADA POST OR PUROLATOR DELAY OR SCREW UPS!

$15 ON EXPRESS SHIPPING ACROSS CANADA OR CONTACT US FOR RATES ON PUROLATOR EXPRESS/OVERNIGHT  SHIPPING – PLEASE DO NOT SEND PAYMENT UNTIL CONFIRMATION OF YOUR TOTAL HAS BENN SENT TO YOU – THIS IS STATED ON YOUR INVOICE AS WEEL :)**

 *PUROLATOR EXPRESS /OVERNIGHT DOES NOT SHIP TO PO BOXES* (**Overnight shipping is available in MOST areas BUT NOT GUARANTEED, EAST COAST is estimated 2-3 days)

• WE DO NOT SHIP TO NUNAVUT

• CANCELLED ORDERS ARE REMOVED IMMEDIATELY

***When you place an order you are confirming that you have read and agree to the terms and conditions of our service.***

*Rude and disrespectful behaviors will not be tolerated.